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Click on the topics below to find an answer to our frequently asked questions.
Getting Started
Additional help
Shopping online
How do you collect Avios when shopping through the Avios website?
How do I know how many Avios I will collect when I spend?
When will my Avios be credited to my British Airways Club account?
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Shopping in-store
How do I link my credit or debit cards to my British Airways Club account?
Which credit or debit cards can I use to collect Avios with in-store offers?
How do I know which in-store offers are available for Avios users?
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Flights
What are Reward Flights?
How do I find Avios Reward Flights?
When are Avios Reward Flights released?
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Buying Avios
Who can buy Avios?
How many Avios can I Buy?
If I am gifted or transferred Avios, will this count against my annual limit?
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Collect Avios
Getting Started
How to shop
Refunds, exchanges and cancellations
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